Make sure you have requested home delivery. If you have, please contact us by clicking on “Customer service” and then “Question,” and we will provide a solution. Please include your order number.

Yes, some special offers are web exlusives : Saturday  skipasses, Grande Première etc.

Yes, to go to directly on the slopes without having to go to the ticket offices.

Yes excepted on a valid season skipass.

For example, you can recharge a Saturday special offer for Saturday 23 December on the 3 Vallées and a day pass for Sunday 24 December on Val Thorens.

If you want to receive your skipass by post at home:
Purchase it at least 10 days before your first day of skiing (no delivery to the USA)

If you collect your skipass from a vending machine when you arrive : 
You can order until the last minute.

If you already have a keycard starting with 1-1614… :
You can order until the last minute.

Only cards starting with 01-1614… can be recharged.

Please first check in your SPAM folder. Not receiving confirmation does not necessarily mean that your order was not registered. Before ordering again, please ask us to check by phone (+33  (0)4 79 00 07 08, office hours) or by clicking on “customer service” and then “question”.

The order number and the confirmation email should be presented for any later queries (lost card, technical problem). 
These documents will also be required in case of an accident if you purchased the Carré Neige insurance with the ski pass.

In order to get a free pass a proof of age must be presented at the selling point. Also for free skipasses a photograph is required, which can be made with a webcam at the ticket office.

In view of the significant discount offered to individuals aged 75 and over, a valid ID and a photograph are required to purchase a veteran pass. Please present these documents at the ski lift ticket offices.

You can purchase a one-day 3 Vallées extension for your ski pass of at least 2 days. Please visit a sales outlet with your Val Thorens pass (extensions are not available for purchase online or at the self-service kiosks).